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课件网) Unit 9 How can I serve you better Period 4 Culture Corner Warm-up What do you think of Joe Girard Watch and discuss: Do you know any other famous salesperson Pre-reading It is honourable to earn a living with your hands. 光荣的 Learn new words and expressions in the context. Pre-reading Bill is always a courteous youth. 谦恭的 Pre-reading He has a positive attitude towards life. 积极的 Pre-reading The magician performed his tricks with professional skill. 专业的 Pre-reading Part-time English classes are offered. In addition, students can take classes in other languages. 此外 Pre-reading Little by little, he formulated his plan for escape. 制定 Pre-reading This salesman is trying to rip off the customer. 敲……竹杠 Pre-reading I'm dissatisfied with the food here. 不满意的 Pre-reading This store has an excellent reputation for fair dealing. 名声 Pre-reading Are you simple enough to believe what that liar tells you 说谎者 Pre-reading Make a story with the following words and expressions. Predict what the passage is mainly about. honourable courteous positive professional in addition formulate rip … off … dissatisfied reputation liar While-reading Listen to the passage and check your prediction. Scan the passage and answer: What makes a good salesperson Do you agree with the rule “250” Why or why not While-reading 参考译文 被售卖的商品无法为自己代言。所以为什么人们愿意从你这里而不是其他人那里买东西呢？因为是你，一位值得尊敬的、诚实的销售员在向顾客展示商品。 作为一名销售员，你必须保持谦恭、积极和专业的态度。此外，你还应诚实。顾客不喜欢“被销售”的感觉。他们相信你，然后“购买”你提供的服务并为商品付费。所以生意中，不要欺骗顾客。首先，顾客很容易发现你在欺骗他。其次，一旦你失去了顾客的信任，你就会失去与他们的生意。 世界上最伟大的销售员之一乔·吉拉德制定了一条名为“250”的定律：如果你敲一个人的竹杠，你不仅使这一位顾客不满意，还会将你的坏名声传播250遍。一旦一个人发现你在撒谎，就会有250个人把你看作骗子。所以要记住，诚实会为你赢得朋友和生意。 Don’t _____, because easy to _____ lose trust, lose _____ don’t like _____ must be _____, positive, _____, and _____. While-reading 1. Read in detail and complete the note. courteous professional honest being sold to trust pay cheat 2. Discuss: whether the behavior of a salesperson would influence customers’ buying decision Salesperson Customer _____, buy, _____ find out business Post-reading Discuss in groups and make a mind map: Topic: characteristics of a good service staff Surf the Internet for information and give reasons. e.g. A good service staff needs to be polite to show respect to customers . Activity time: Group discussion & Share Post-reading Activity time: Group discussion & Share Characteristics of a good service staff Sentence patterns: In my opinion, a good service staff should ... to make customers … He also needs … in order to … In addition, … helps him … with customers. Summary A What topic do we learn today B What are the ne ... ...
