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课件网) Unit 8 Online Period 2 Reading & Writing Warm-up Do you often shop in a specific store What did you buy Talk about your experience with online stores. What makes you a loyal customer Do you enjoy your shopping in online stores discounts VIP offer reasonable price coupons good quality good service Pre-reading purchase entitle valid be subject to terms and conditions Read the words and expressions. Guess what the text is about. 购买 使有资格 有效的 须遵守 条款 While-reading 1. Skim the email and check your prediction. 2. Scan the email and answer the questions: a. Why does the customer receive a coupon b. What are the requirements for using the coupon While-reading 参考答案 1.Because the customer has ordered something on the website recently. 2.The coupon is valid for 90 days and it is also subject to terms and conditions. 参考译文 收件人：caroline@ 感谢您在我们的网站购物。 由于您近期的订单No.202100103,我们将赠送您一张优惠券，已添加至您的账户。您可以在下次购物的时候使用这张优惠券，有效期90天。此优惠券的使用须遵守相关条款和条件。 如需了解更多信息，请点击此处。再次感谢您的购买。 如需进一步了解订单管理相关内容，请点击帮助页面。 回复 While-reading 3. Listen to the audio and pay attention to the pronunciation of certain words, intonation and pace. While-reading 1. Read and figure out its text type and language features: Text type: _____ Language features: formal / informal long / short sentences simple / complicated (复杂的） language Polite / casual (随意的）words 2. Read and Learn new expressions. business email While-reading 1. Complete the reply with the sentences in the box. 2. Discuss and share: What do you think of this reply Is it satisfactory What are the structures of replies to negative and positive reviews B A C While-reading While-reading Read the reviews and answer: Do you think reviews are important for online stores Why or why not What are the opinions of the two customers While-reading Post-reading Discuss in groups: Structure: How will the replies be organized Content: What kind of information should be included Language: What kind of language should be used Formal or informal Write two replies with your partner. Activity time: write replies to customers’ reviews Post-reading Activity time: write replies to customers’ reviews Marking criteria 1. Structure: clearly organized 2. Content: the customer’s need is clearly and properly satisfied. 3. Language: formal and polite Dear _____, thank you for _____. I’m sorry that the T-shirt _____. We promise _____. Due to_____, the delivery is slower than usual. _____ for the inconvenience. Sample reply Dear _____, I’m glad that_____. We will continue to _____. Looking forward to _____. Summary A What topic do we learn today B What are the new words and expressions C What type of text do you read D What is the characteristics of a business email E What are good replies to different reviews Homework Polish or rewrite your replies ... ...
