北京市朝阳区高三年级第二学期质量检测二 英语试卷 2025.5 (考试时间90分钟满分100分) 本试卷共10页。考生务必在答题卡指定区域作答，在试卷上作答无效。 第一部分知识运用（共两节，30分) 第一节（共10小题；每小题1.5分，） 阅读下面短文，掌握其大意，从每题所给的A、B、C、D四个选项中，选出最佳 选项，并在答题卡上将该项涂黑。 "Hi,this is Sasha,a young woman sang out as the customer service line was finally connecled."How can I help you today "Her tone annoyed me.I was in no for pleasantries(客)， My friends and I made a dinner reservation at a fancy restaurant.The skirt I'd ordered from this company would be 2 for it This was the third time I'd ordered.And the third time I'd received the wrong item!Someone had to 3 this! "Is this how you treat a 20-year customer "1 demanded."Ive never seen such terrible 4.It's a real shame,Sasha!" Finally,I drew a breath and waited.After a moment,she 5,not in kind but in kindness."I am so sony,Ms.Messner.I will go to find the correct skirt myself.Can I put you on hold briefly " Soon enough,I heard her same calm voice again,"I just consulted my manager.We'll send the skirt to you at no 6 and refund your money in full.Also,you'll find a $50 gift card with it.I want you to know that we 7 you as a customer." "Thank you,Sasha."I hung up,8 and disappointed in myself.I felt uneasy about how I'd treated the young woman with the pleasant voice.In my years as a nurse,I'd taken calls from angry people.Their words had often 9 me.And yet here was Sasha,going out of her way to solve my problem. The next moming,I telephoned the call center and got through to the manager,asking her to let Sasha know I was sorry.Now when I feel myself getting impatient at work,I take a deep breath and say,as 10 as Sasha might,"What did you say your name was again " 1.A.mood B.shape C.hurry D.position 2.A.basic B.perfect C.ordinary D.expensive 3.A.rely on B.agree with C.stick to D.answer for 4.A.advice service C.reply D.damage 高三英语试卷第1页（共10页）
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